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Practice Management

Stephen Holby Strategic Manager

Wendy George Practice Manager, Pool

The Practice Strategic Manager is involved in managing all of the business aspects of the practice including new initiatives proposed by NHS England and extended services for patients.  The Practice Manager helps to make sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to put processes in place to deliver extended services identified to enhance patient care.


Sarah Priest Prescriptions Manager

The processing of patients' repeat prescriptions and some medication queries are primarily undertaken by the Prescriptions Manager with support from the Reception team.

Gina George Office Administrator

The co-ordination of the reception team and general support in the running of the practice are the responsibilities of the Office Administrator.

Clare Bennett Finance Officer


Cath Bawden - Practice Support Officer

Patient Relations, Complaints & Comments, Patient Participation

Susan Jory & Pamela Levy Medical Typists

Medical typists type and send details of patient referrals to other specialist care services.  Secretaries may need to telephone patients to confirm certain details prior to their referral being sent, and can also answer queries from patients regarding any outstanding referrals for further care.


Receptionists provide a very important link for patients with the practice and are your initial contact point for general enquiries. They can provide information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as handling the flow of patient information which comes into the practice, managing new patient registrations and receipt of their medical records, supporting the Prescriptinos Manager in the issuing of repeat prescriptions and dealing with prescription enquiries, dealing with financial claims and carrying out searches and practice audits.  In fact, the receptionists provide a key front line service to patients and vital support to the whole practice team
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