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Every patient has a Named GP.  When you register with us you will be assigned a Named GP which you can choose yourself or we can pick one for you and you can update this if you choose once you have got to know our clinicians.  Having a Named GP helps provide continuity of care for our patients but patients are still at free will to book appointments with any of our available clinicians.  Patients can also change their Named GP at any point by speaking to a receptionist. 


NHS111 handle all telephone calls for urgent care when surgeries are closed (NB: our surgery is open from 8.00-6.30pm Mon to Friday excluding bank holidays so ring us if you need us between those hours).  NHS111 can offer the most appropriate service to help you, which can still include an out-of-hours appointment/visit  if appropriate, or any other health service or advice you may require.  You can telephone NHS111 direct by just dialling ‘111’ on your phone.

  • NHS 111 is there to make it easier for you to access local NHS healthcare services in England.
  • You can call 111 when you need medical help fast but it’s not a 999 emergency.
  • NHS 111 is a fast and easy way to get the right help, whatever the time.
  • NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When the surgery is closed, an answerphone message will play giving patients the above information.NHS111


When to use NHS111

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
  • For less urgent health needs, contact > local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies continue to call 999.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website